Steps to lower the GPU requirements of the Element layer: Nvidia Error Code: 6 - This means you are maxing out your graphics card’s VRAM. If steps above don’t solve the problem: Send email to PROBLEMS :.Library is a hidden folder so you might need to go to Finder menu 'Go' and use 'Go to Re-Install Element: For a complete re-install, see the steps below:Ĭ:/ProgramData is an hidden folder so you might need to type it in the Windows.If using Mac, the latest drivers are included with the OS X updates. ***The Windows update feature is sometimes unreliable and we recommend updating your graphics drivers directly from Nvidia or AMD using links above.*** If using Windowsthen you can update your drivers using the links below: Update Element: The latest version is available in your Video Copilot download account.Then download and install this Windows Update. Windows 7 Users - Update to Service Pack 1 which is required for Element V2. Compatibility Requirements - Check to see if your machine is compatible with Element.PLUG-IN NOT OPENING - TROUBLESHOOTING STEPS BELOW: Make sure to choose the original location that you had the assets installed so that your 3rd party models will also link up. The solution is to run the full Element 3D installer again to link the assets back to Element. This happens if the Element 3D assets get de-linked from the Element plug-in. Model Browser Empty/Missing - Even the starter pack content is missing!.Send an email to and include your Video Copilot download account email or your order number and we can help. We understand that computer problems happen which require re-installation. This happens when the default amount of license attempts have been used up. (click screenshot below to see full path) Library is a hidden folder so you might need to go to Finder menu 'Go' and use 'Go to Folder.' and type the path in. Library/Application Support/ VideoCopilot If the Video Copilot folder is not present then install the full Element 3D installer. ***If you do the manual license method, you can't use any old license or license request files that were created before deleting the above folder*** Or, if necessary the manual license method. “Invalid License Error” and other license errors - Troubleshooting Steps Below :Ĭ:/ProgramData is an hidden folder so you might need to type it in the Windows Explorer address bar.Īfter deleting the folder, run the full Element 3D installer (not the patch) and license as normal by entering your download account email and password.Fixed – Invalid AE installation options showing in the installer (belonging to other SO / Partition), fixed only for versions starting with CC 2015, older ones may still show.Fixed – Invalid text showing on the Mac if AE installed with a different locale than US.Fixed – Crash in windows with AE installed with languages with accents, like Portuguese, Deutsch or French.Fixed – Crash when opening settings and gallery in OSX with multiple monitors.Fixed – In windows, the main popup wouldn’t show if the main AE window wasn’t selected (happened if the user had floating panels selected).Fixed – Crash in AE CC when running the script (only crashed the very first version of AE CC). Fixed – Crash when double clicking the bar that separates the thumbnails from the preview in the gallery.Fixed – Main popup was hidden behind other panels for some people. Fixed – VideoCopilot directory not created in OSX causing the settings not to be saved.Fixed – Installer crash when installing in windows for the first time (when creating the dir: ProgramData/VideoCopilot).Fixed – The delete button in the gallery and also the delete key opening the confirmation dialog even if there was no image selected.Updaed – The TAB key now jumps between effects and presets in the search results.Added – A new feature to allow users to choose a custom shortcut to open the main popup (look in the preferences window).Fixed color profile issue when taking a screenshot (mismatch colors).Īdobe After Effects CC and above (Including CC2014 Sorry no CS6) DOWNLOAD FX Console V1.0.5 PLUG-IN: For After Effects!ĬHANGELOG: FX Console v1.0.1 Nov 01, 2016.Fixed crash when rending via command line.Fixed screenshot image resolution not being correct in OSX.Fixed issues of preset and effects not being applied if a floating panel had the focus.Preferences files are now saved in a user path instead of a common path, meaning different preferences for different users.
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